Services

We believe in the strength of online communities to deepen relationships with your customers, employees and partners. Whichever direction you want to grow in, we can help you get there.

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PLAN

If you hop in your car and hit the highway, you could call it a road trip. But without planning your journey ahead of time, you would miss out on must-see sites and risk running out of gas before you reached a destination.


The same is true for a community strategy - You want to know exactly where you are going, what it takes to get there, and which mile markers indicate you are on the right track. Whether you are just getting started, need a second opinion on your plan, or need to reorient your direction altogether, we can help you strategize for the future. We'll partner with you to:

  • Craft a resourced strategy plan

  • Set governance boundary conditions

  • Define a targeted roadmap

  • Conduct member and stakeholder interviews

Painting a New Wall

LAUNCH

LAUNCH

Launching a community is an exciting time - It's a clear sign your organization believes in the community approach and is ready to support it. But now the real work is ahead of you.

Choosing a community tool is challenging, and moving to a new one might be even more so. We can help make sure your launch or migration has the support it needs. Whether you need an extra set of hands to meet your deadline or guidance through the selection process we can help you:

  • Define your technology requirements

  • Ask vendors the right questions

  • Organize an intuitive ecosystem

  • Seed your space with content

Volunteers Packing Food

BUILD

Communities succeed when members build connections and seize opportunities to interact. So it's no wonder community professionals are always on the lookout for the golden ticket that sparks member participation.

Unfortunately, there is no magic elixir for engagement... But there are tried and true tactics, best practices and unique approaches that will help your community gain traction. We'll bring a fresh perspective on value opportunities:

  • Design & maintain engagement programs

  • Launch a streamlined editorial calendar

  • Craft a custom playbook

  • Implement a member onboarding program

Gardening

GROW

So your community is up to speed and running smoothly - but you're pushing to take it to the next level.

Whether you need to brainstorm solutions to move past the plateau, or you're looking for extra bandwidth to execute those plans that have been on the back burner for a little too long - We'll lend a hand to solidify your community as best in class:

  • Establish an Advocacy program

  • Leverage indisputable data models and ROI

  • Scale your team

  • Develop internal evangelization tools